Refund policy

Return & Refund Policy

At Swift Rise Mart, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition as when you received it
Be unworn or unused
Have all original tags attached
Be in its original packaging
Include proof of purchase or receipt

To request a return, please contact us at opulentcart.online@gmail.com.

Please do not send an item back without contacting us and receiving return instructions first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is defective, damaged, or you received the wrong product, contact us immediately at opulentcart.online@gmail.com with details of the issue and, where possible, photos of the item.

We will review the issue and work with you to resolve it.

Non-Returnable Items

Certain products cannot be returned, including:

Perishable goods such as food, flowers, or plants
Custom or personalized products
Personal care and beauty products
Hazardous materials
Flammable liquids or gases
Sale items
Gift cards

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

If you would like a different product or variant, the fastest option is to return your original item according to our return policy.

Once your return is accepted, you can place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable law.

The item must be returned in the same condition in which you received it, unworn or unused, with tags attached and in its original packaging. Proof of purchase may also be required.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at opulentcart.online@gmail.com.